Refund policy

Return & Refund Policy

All of our products are made to order, which means each item is printed specifically for you.
Because of this, all sales are final and we do not accept returns or exchanges for size, fit, or buyer’s remorse.

If your order arrives damaged, misprinted, or incorrect, please contact us within 7 days of delivery and we will arrange a replacement or refund.

How to Report an Issue

  1. Email booking.thehollow@gmail.com within 7 days of receiving your order.

  2. Include your order number, a brief description of the issue, and clear photos of the item and packaging.

  3. Once verified, we’ll process a replacement or refund promptly.

Non-Returnable Items

  • All products unless defective or incorrect

  • Digital downloads or memberships

  • Gift cards

Please do not send any items back without contacting us first — returns sent without authorization will not be accepted.

For any questions, reach out to booking.thehollow@gmail.com.